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Knowledge Base

Frequently Asked Questions All You Need to Know

Get answers to common questions about our trading platform and services

Mercadox Pro is a multi-asset online trading platform that provides access to Forex, Stocks, Commodities, Indices, and Cryptocurrencies through a modern and user-friendly trading environment.

Yes, Mercadox Pro operates as a registered company and functions within its established corporate framework.

No, Mercadox Pro is accessible globally and is available to users from all countries without geographical restrictions.

Each user can only open and manage one account.

After logging into your account, go to your profile or verification section, then upload your required documents (ID and proof of address) directly through your secure dashboard.

Opening an account on Mercadox Pro is completely free. There are no registration fees.

Any person who has reached the age of majority in their country of residence can register in Mercadox Pro

Simply create an account, complete your verification, fund your trading account, and start trading or using available investment services on the platform.

We support multiple secure payment methods, including cryptocurrencies, and other available options shown in your dashboard.

Yes, minimum and maximum limits may apply depending on the service or product selected.

Yes, you can make multiple deposits as long as they meet the minimum required amount.

Withdrawal requests are typically processed within 10–60 minutes.

The minimum withdrawal amount is $10, making it easy and accessible to access your funds at any time.

We offer an affiliate program for additional income for our investors. Anyone can take part in the development of the company by inviting new members and receiving a generous reward for this.

Mercadox Pro offers a unique investment and referral program that rewards you not only for partners who came from you to the platform, but also for partners from levels 2,3 and 4. This unique affiliate program brings you passive referral income.

Affiliate Commission Structure:
5%
Level 1
3%
Level 2
2%
Level 3
1%
Level 4

Click on the reset password link on the main page of the site in the login section. Enter your username and email address and follow the instructions. You will receive information on how to reset your Mercadox Pro account password.

You can exchange currencies at banks, licensed currency exchange offices, or through reputable online platforms and trading apps that support multi-currency exchanges. Always ensure the service you use is secure and regulated.

Still have questions?

Our support team is available 24/7 to help you with any questions or concerns you may have about our platform.

Ready to start trading?

Create an account now and start earning with our innovative trading platform. It only takes a few minutes to get started!

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